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    Rolex servicing procedure - Juwelier Wagner

    Rolex watch servicing procedure at Juwelier Wagner

    Every Official Rolex Retailer and Rolex affiliate is authorized to receive your Rolex watch for servic-ing. Upon receiving your watch, a member of staff notes any requests you may have. The watch is then sent to a watchmaker.
    Assessment of the watch
    Your watch is carefully examined by a watchmaker, who draws up an estimate of the work to be done. Once the estimate is approved, the servicing begins.
    Assessment of the watch
    Preparation for servicing
    The movement, still fitted with its dial and hands, is removed from the case – from which the bracelet has already been detached. The movement, case and bracelet will follow separate paths during servicing before being reassembled at the end of the process.
    Preparation for servicing
    Dismantling of the movement
    The movement is entirely dismantled and all the parts are carefully examined. Those that no longer meet Rolex requirements are systematically replaced.
    Dismantling of the movement
    Cleaning of the components
    Each component is cleaned in an ultrasonic bath to remove all traces of impurities.
    Cleaning of the components
    Assembly and lubrication of the movement
    The cleaned components are dried, after which the movement is entirely reassembled and lubricat-ed. The watchmaker makes the first adjustments to the precision of the movement according to the brand’s accuracy criteria.
    Assembly and lubrication of the movement
    Refinishing of the case and bracelet
    The case is completely disassembled and the middle case, bezel, case back and bracelet are re-polished or satin-finished according to their original finish. These delicate operations require great care and dexterity.
    Refinishing of the case and bracelet
    Assembly of the case
    After being cleaned and refinished, the case parts are reassembled and the seals replaced. The case is tested for waterproofness.
    Assembly of the case
    Casing of the movement
    The movement – to which the dial and hands have been refitted – is put back into the case once the watchmaker has performed rigorous technical and aesthetic checks of all these elements.
    Casing of the movement
    Precision test
    After casing the movement, the watchmaker measures its chronometric precision once again and makes any final adjustments necessary for it to meet Rolex requirements.
    The case back is then screwed down, and your watch undergoes another Rolex-specific test lasting at least 24 hours to verify the performance of the movement over time.
    Precision test
    Waterproofness test
    Your watch is pressure-tested in water to check that it is watertight, and thereafter the bracelet is refitted to the case.
    Waterproofness test
    Final control
    Your timepiece is now ready for a final control in which the watchmaker ensures the watch is func-tioning perfectly and that its aesthetic appearance is impeccable.
    Final control
    Returning the watch
    At the end of the service procedure, your watch is returned to you in a protective pouch and ac-companied by an international two-year Service Guarantee covering replacement parts and labour.
    Returning the watch
    First-class service
    Rolex is committed to offering you first-class after-sales service. Thanks to the exacting standards and expertise of our watchmakers, your Rolex watch can continue to perform its functions over time with outstanding reliability and exceptional beauty.
    First-class service
    Rolex servicing process
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