Option 1: Returning the item in person at a Juwelier Wagner shop
1. Complete the return form
Complete the return form which is enclosed with your order and state the reason why you are returning the item. If the item is damaged, if there are any traces of wear, or if the security strip has been removed, the product cannot be returned.
2. Return the item in person to one of our shops
Bring the unworn product with the undamaged security strip, the return form, the original packaging and all documents enclosed with the product (e.g. gem certificate) in the original condition to one of our shops no later than 14 days after your order has been delivered:
– Kärntner Straße 32, 1010 Vienna, phone: +43 1 512 0 512
– Graben 21/Tuchlauben 2, 1010 Vienna, phone: +43 1 512 3 512
– Opening hours: Mon. to Fri. 10:00 am to 6:30 pm, Sat. 10:00 am to 6:00 pm
3. Reimbursement
After you have returned the product, you will receive written notification concerning the ongoing return process. Please understand that we cannot provide a direct refund in our shops, and some days may elapse between the return of the product and the refund of the purchase price.
The following items cannot be returned:
– Products that have been altered (such as a ring which has been engraved at your request)
– Jewellery showing traces of wear or accessories showing traces of use
– Products with a damaged security strip
– Custom-made products
Deductions will be made if the return is incomplete:
– Missing certificates
– Missing or damaged packaging
All further details can be found in our General Terms and Conditions at: https://juwelier-wagner.at/shop/agb/
If you have any queries please email us at webshop@juwelier-wagner.at or telephone us at +43 1 512 0 512.
Option 2: Sending the item back
1. Notification
Please notify us that you are returning an item by emailing webshop@juwelier-wagner.at in order to guarantee that the return is processed in the best possible way. Please state which product you are returning.
2. Complete the return form
Complete the return form which is enclosed with your order and state the reason why you are returning the item. If the item is damaged, if there are any traces of wear, or if the security strip has been removed, the product cannot be returned.
3. Pack the product and enclosures
Place the unworn product with the undamaged security strip and the return form in the shipping box. The original packaging and all documents enclosed with the product (e.g. gem certificate) must also be included in original condition.
4. Shipping
Remove the return label enclosed with your order and attach it to the properly sealed shipping box. Contact the transport company Termin Logistik Saxinger GmbH by telephone at +43 7229 78369-0 or +43 664 29 14 614, or by email at office@tls.at or www.tls.at and arrange a date for the collection of your package no later than 14 days following delivery of your order.
5. Reimbursement
After we have received the return, you will be notified in writing concerning the ongoing return process. Please understand that some days may elapse between the return of the product and the refund of the purchase price.
If you withdraw from the purchase by sending the item back, the costs that have arisen in connection with returning the item and transport insurance will be deducted from the purchase amount:
Value of goods up to € 5,000.00
Within Austria € 38.00
Within Germany € 42.00
Value of goods between € 5,000 and € 10,000
Within Austria € 58.00
Within Germany € 62.00
Value of goods over € 10,000.00
Within Austria € 75.00
Within Germany € 79.00
The following items cannot be returned:
– Products that have been altered (such as a ring which has been engraved at your request)
– Jewellery showing traces of wear or accessories showing traces of use
– Products with a damaged security strip
– Custom-made products
Deductions will be made if the return is incomplete:
– Missing certificates
– Missing or damaged packaging
All further details can be found in our General Terms and Conditions at: https://juwelier-wagner.at/shop/agb/
If you have any queries please email us at webshop@juwelier-wagner.at or telephone us at +43 1 512 0 512.
